Frequently Asked Questions

General

1: Can Lettuce Print design my artwork?
Yes. Click here for a custom designer
2: Why are your prices so low?
It's a gang run style, direct to plate, and then cut up into your size. This reduces the cost of making lots of plates and reduces fixed setup costs.
3: What do you print?
Lettuce Prints business cards, Promotional Brochures, Flyers, Thank You Postcards, Special Event Cards, Trading Cards, Restaurant Menus, Insurance Postcards, Coupons, Handbills, Posters, Photo Reproduction, Zed Cards, Instruction Booklets, Various kinds of folds, DVD Covers, Magnets, Door Hangers and More!
4: How do I send my file?
They'll be a form you'll select your file and upload. Or you can email them to us, or even mail the file to us.
5: I want my file printed on a size not listed.
Fill out a custom quote here and we'll get back to you within 2 days.
6: How long will it take to get my order?
After your files have been checked and ensured OK, there will be a 4-7 business day turnaround, plus shipping you select. Common stuff like business cards are usually toward 4 or 5, while unique printing such as island gloss will be toward the 6-7. If you need them faster (on business cards, sell sheets, and posters), there's an express option where you'll be able to get your products done in a day.

UPS Ground shipping takes from 2 to 6 business days depending on your distance from California. We also offer 3 day select, and overnight air saver.

Printing

1: What kind of paper do you use?
For business cards 1,000 or over, postcards, sell sheets, we use a whooping 16 point card stock. We can also do 14 if you specify it in the notes section. We use a new ultra bright white paper on all products. To preserve a high standard in quality, we use fresh virgin tree farm paper. We also have 100lb with both a page feel and a cover feel (like the cover of a thick magazine).
2: What type of files can I send to Lettuce ?

3: What resolution should my file be in?
We only accept 300 DPI. If you have any questions or need a designer, an affordable can help assist you. Contact us
4: What color mode should all my files be?
Make sure you start your project as CMYK, not RGB. There's a good chance your colors will shift if you've been designing in RGB and you switch your project to CMYK. We'll then print it and you see a difference in your colors. This is a big part as to why.

For more info, check this link out on what CMYK is.
5: My bleed and crop marks?
Whichever dimension in size you choose to design and order prints on, remember this band aid magic number to add on:
.125"
For example, if you have business cards, which are 2"x3.5", your project size should be 2.125"x 3.625", and if it's bigger, just add to that .125
If you don't include safety area, if you have text on the edge, they may get cut! So be sure to have some padding to allow for a safe job cut.
6: How do I properly rotate my file?
If both sides read the same way, do not send your files rotated in any way. Basically, send them in how you want them printed!
7: Should I send anything else with my file?
No! They may get printed! This includes any proof files, a low resolution version, a do not print file, samples, anything! We are not responsible if you send these files in to print, so send only files you want printed.
8: Can I combine my files onto one document?
Nope. Each side of a job should have it's own file.
9: I'm worried my blues will turn out purple
Have around a 30% difference in your Magenta and Cyan values.
Use only a small amount of magenta when you have lots of cyan to avoid a purple, since blue is close to purple on the color spectrum.
Example: C-100: M-70 Y-0 K-0
10: I've got a grayscale image. How do I properly submit my CMYK file?
There may be a slight shift in green or yellow after a file has been printed. Before you submit your file, besides K, make sure there are no values for the others. Remove values other than K in Photoshop's Channel Mixer (adjustment layer), select and adjust "Monochrome".
11: How do I get the darkest, richest black possible?
Use this value: C: 60 M: 40 Y: 40 K: 100
What you're doing here is instead of just using black, you'll be adding the other CMY ink values, resulting in a fine rich black.

Shipping

1: Can you ship to a PO Box address?
UPS will not ship to PO Box addresses, so unfortunately not.
2: Does Lettuce offer split shipments for the same order?
You cannot ship one order to two different places. For example, job number 1 and 2 will get a shipping address each but job number 1 cannot ship to two different places.
3: Does Lettuce offer a pricing or weight guide for shipping?
We do not provide a pricing or weight list but you may get immediate shipping pricing on our website when placing an order.
4: What type of shipping services does Lettuce use?
Currently only UPS
5: I've got my own shipping account
Unfortunately at this time, we do not offer that option. All orders must be shipped out using Lettuce's account.
6: Does Lettuce provide special boxing options?
We cannot split a job into multiple boxes. Our standard double corrugated boxes will be used to ship your orders.
7: Can Lettuce combine shipment orders?
Our system will not combine shipments because of different completion times. Doing so will delay the shipment of orders.